Business Analysis and Process Improvement

Start Date End Date Venue Fees (US $)
05 Jul 2026 Kuala Lumpur, Malaysia $ 4,500 Register
11 Oct 2026 Dubai, UAE $ 3,900 Register

Business Analysis and Process Improvement

Introduction

A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping. Various process assessments will be presented and discussed. Toyota's famous Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.

Objectives

    By the end of the course, participants will be able to:

    • Define processes and their importance for the proper functioning of an organization
    • Identify the international standards for approaches to processes
    • Examine various process assessment methodologies
    • Generate process analysis charts and construct process maps for improvement
    • Justify the need to measure processes as an improvement tool

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

Course Outline

Process Definitions and Elements

  • Process definition
  • Process approach to improvement
  • Advantages of process mapping
  • Elements of a process
  • Benefits of process maps

Attributes of a Process Map

  • Identifying the customer
  • What is critical to their satisfaction
  • Obtaining process performance data
  • How well do our processes satisfy their needs
  • The business value chain
  • Dining process efficiency and effectiveness
  • Stakeholders analysis

Understanding Process Approach as per International Quality Standards

  • Understanding process approach
  • Process characteristics
  • The Plan, Do Check, Act (PDCA) approach
  • Opportunities in terms of reducing cycle time and defects
  • Non-value-added explained

Process Assessments Approaches

  • Key terms
  • Mapping process
  • Types of mapping tools
  • Simple flowcharting
  • Geo graphs, spaghetti, and workflow diagrams
  • Swim lane (deployment) flowcharts
  • Supplier, Input, Process, Output, Customer charts (SIPOC)
  • Value-added and non-value added analysis
  • Value stream maps
  • Cycle time map
  • Process hierarchy
  • Process maps symbols
  • 'IDEF0' process map
  • Lean thinking to reduce waste in processes
  • The eight types of waste found in processes
  • 5S: a framework to organize and maintain your workplace
  • Failure Mode and Effects Analysis (FMEA)

Process Analysis and Improvement

  • Customer-oriented processes
  • Support oriented processes
  • Management processes
  • Diagnosis of a process
  • Analyzing and improving a process
  • The turtle diagram
  • Using process maps to identify root causes
  • Twelve cornerstone tools to process streamlining
  • Problem-solving techniques
  • Process auditing as a tool for continuous improvement
  • Process mapping in six sigma projects

Process Measurement and Benchmarking

  • The need to measure
  • Process Key Performance Indicators (KPIs)
  • Benchmarking and the balanced scorecard

Accreditation

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